First class customer service is a key element for every business as it has the potential to increase profitability. This qualification provides delegates with in-depth knowledge and understanding to effectively deal with complex customer service issues. Whilst also learning the importance of customer focused attitudes in order to deliver exceptional customer service.
Suitable for senior to middle management employees.
Apprenticeship Content
Organise and deliver customer service
Understand the customer service environment
Resolve customers’ problems
Principles of business
Understand customer and customer retention
Manage personal and professional development
Gather, analyse and interpret customer feedback
Resolve customer’ complaints
Communicate verbally with customers
Exceed customer expectations
Develop customer relationships
Champion customer service
Collaborate with other departments
Employee right and responsibilities
Employees Benefits
Increased confidence and recognition
Understanding of regulations and legislation
Nationally Accredited Qualification
Critical learner development which boosts career progression
Employers Benefits
Provide a better service to customers
Reduced employee turnover
Increased business growth, profitability and efficiency
Employees gain professional customer service recognition
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