Privacy Policy

Last updated: 28 May 2026

1. Who we are

This website is operated by The Training and Learning Company ("TLC", "we", "us" or "our"), a trading name of Impact Learning and Data Solutions Ltd, a company registered in England & Wales under company number 05526370. Our registered office is Axis 19, Axis Court, Mallard Way, Riverside Business Park, Swansea Vale, Swansea SA7 0AJ.

We are the data controller responsible for your personal information. This policy explains what we collect, why we collect it, and the choices and rights you have. It applies to information we collect through this website and when you contact us by phone, email or in person.

2. The information we collect

We only collect information that we need to respond to you and deliver our training services. Depending on how you interact with us, this may include:

• Contact details: your name, email address, telephone number and the organisation you represent.
• Enquiry details: the content of any message you send us through our contact form, by email or by phone.
• Learner and programme information: where you enrol on a programme, the information needed to register, deliver and certificate your training.
• Technical information: basic data about your device and how you use the site, collected through cookies and similar technologies (see our Cookie Policy).

3. How we use your information

We use your personal information to:

• respond to your enquiries and provide the information you ask for;
• set up, deliver, assess and certificate apprenticeships and training programmes;
• meet our funding, awarding body and regulatory obligations (for example Ofsted and our awarding organisations);
• send you relevant updates where you have asked us to, or where we are otherwise permitted to;
• improve our website and services.

Our lawful bases for processing are: your consent (for example, marketing you have opted into); the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in running and improving our business, balanced against your rights.

4. Marketing

We will only send you marketing communications where you have agreed to receive them. You can withdraw your consent or unsubscribe at any time by contacting us using the details below, or by using the unsubscribe link in any marketing email.

5. Sharing your information

We do not sell your personal information. We share it only where necessary, including with:

• awarding organisations and the bodies that fund and oversee apprenticeships and training;
• trusted service providers who help us operate (for example IT, hosting and email providers), under contracts that protect your data;
• regulators or other authorities where we are required to do so by law.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes described above, or for as long as we are required to by funding, awarding body or legal obligations. When it is no longer needed, we securely delete or anonymise it.

7. Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. While no transmission over the internet can be guaranteed to be completely secure, we take all reasonable steps to safeguard the data you share with us.

8. Cookies

Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• object to, or ask us to restrict, certain processing;
• ask us to transfer your information to another provider where applicable;
• withdraw your consent at any time where we rely on it.

To exercise any of these rights, please contact us using the details below.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

11. How to contact us

If you have any questions about this policy, or wish to exercise your rights, please get in touch:

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.