The Team Leader / Supervisor qualification at Level 3 is for someone who regularly takes responsibility for managing a team or project. The course has been developed for professional team leaders, first line managers and supervisors. Throughout the duration of the course you must be able to show the ability to support, manage and develop team members, manage projects, plan and monitor workloads and resources. You must also be able to take responsibility for delivering operational plans, resolving problems, and building relationships.
This qualification has been designed to provide access to development opportunities across your business. Whether you are at the start of your career in leadership and management taking your first steps into professional management, or already established in your management career with great practical experience wishing to develop a deeper theoretical understanding of management skills.
Principles & Delivery of Customer Service
Building Relationships
People Management
Effective Leadership
Understanding Business & Finance
Project Management
Operational Management
Functional Skills Tasks
GAP Analysis
Observations of Practices & PD’s
End Point Assessment
Review & Evaluate
Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.
Progression from this apprenticeship could be into a junior retail management position.
| Costs: | Funding Available |
| Duration: | 12 - 18 Months |
| Delivery Method: | Classroom |
