Business Administration Level 2

Effective administration is the foundation of any business and critical to the growth of businesses and the UK economy. How your business is managed has a direct impact on both its stability and growth. This apprenticeship actively encourages personal development, whilst providing vital skills and knowledge to complete administrative tasks. Delegates will learn the importance of employer expectations; for an administrative role.

Suitable for receptionists, administrators, help desk staff etc

Apprenticeship Content

• Communicate in a business environment
• Understand employer organisations
• Principles of providing administrative services
• Principles of business document production and information management
• Manage personal performance and development
• Develop working relationships with colleagues
• Handle mail
• Provide reception services
• Manage diary systems
• Employee rights and responsibilities
• Store and retrieve information
• Use telephone and voicemail systems
• Deliver customer service
• Develop customer relationships

Employees Benefits

• Awareness of your rights and responsibilities
• Knowledge of good customer service
• Nationally accredited qualification
• In-depth understanding of the organisations functions
• Extensive knowledge of administrative tasks

Employers Benefits

• Highly trained administrative staff
• Increased staff confidence and flexibility
• Increased profitability
• Effective business stability and functionality

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