
A learner’s story · Health & Social Care
Amira, from care assistant to team leader
- Where it started
- Nights on a dementia unit, good at the job and certain she was not the kind of person who did qualifications. Her manager disagreed and signed her up for Adult Care Worker at Level 2.
- The turn
- Her coach turned up at seven in the morning, at the end of a night shift, because that was when Amira could talk. The reviews happened on the unit, around the work. She stopped waiting to be found out and started asking for more.
- Now
- Lead Adult Care Worker at Level 3, leading a team of twelve, and the person new starters are sent to shadow. Leader in Adult Care at Level 5 is planned for next year.
“My coach knew my shifts before I did. That is the difference between a course and someone actually being in your corner.”

